It starts with…

How does the service program work for LifeStyle Solutions policyholders?

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  • Through a National Program Office in Maine, our team of MSW Wellness Specialists builds relationships nationwide by phone.
  • Staff has deep and varied experience in aging.
  • After the policy purchase, each policyholder gets a welcome letter from Bill Neugroschel, CEO, and Phyllis Bailey, National Director, Coventry Service Program.
  • Wellness Specialists follow with a personal outreach call, inviting use of any Service Program component.
  • Work evolves based on what we learn from policyholders and research.